Customize Questions and Survey Schedule
The customer experience management solution helps to manage survey campaigns, review
real-time online survey results by CHI® Express real-time dashboards. And it makes
it easy to manage your survey content and assets, like creating, managing and automating
the customer experience feedback surveys. Real-time customer experience analytics
helps to measure CX, CSAT & NPS by IT enabled customer experience management software
solution. The CX solution helps to integrate and customize customer experience survey
parameters as below.
The CHI® Express allows you to configure and setup your customized customer experience
surveys which you would run on your existing or old customers or prospects.
The CHI® Express solution will allow you to set unlimited questions for each survey,
these question will be sent / asked to above customer groups by Email or SMS or
The CHI® Express solution allows you to pre-define your customer experience survey
executions and it can be scheduled for future date/time or for specific period.
The survey feedback received by SMS, Email or CATI is analyzed by the customer experience
framework and results are reflected in CSAT & NPS reports.
The CHI® Express solution allows you to review survey feedback of NPS reporting by
custom parameters, by Service Windows, by for Service Representatives.
CSAT is often determined by a single or multiple customer experience survey question
to review CX by Reporting Units, by Service Windows, for Service Representatives.
Your organization's customer satisfaction improvement can be measured and monitored
by online NPS and CSAT dashboards and reports in real-time.
The CHI® Express solution allows you to integrate CEM solution with your existing
ERP and CRM system by Haapi API Framework.