Customize Questions and Survey Schedule
The customer experience management solution helps to manage survey campaigns, review
real-time online survey results by CHI® Express
real-time dashboards. And it makes it easy to manage your survey content and assets,
like creating, managing and automating the customer experience feedback surveys.
Real-time customer experience analytics helps to measure CX, CSAT & NPS by IT enabled
customer experience management software solution. The CX solution helps to integrate
and customize customer experience survey parameters as below.
The CHI® Express allows you to configure
and setup your customized customer experience surveys which you would run on your
existing or old customers or prospects.
The CHI® Express solution will allow you
to set unlimited questions for each survey, these questions will be sent / asked
to above customer groups by Email or SMS or CATI.
The CHI® Express solution allows you to pre-define
your customer experience survey executions and it can be scheduled for future date/time
or for specific period.
The survey feedback received by SMS, Email or CATI is analyzed by the customer experience
framework and results are reflected in CSAT & NPS reports.
The CHI® Express solution allows you to review
survey feedback of NPS reporting by custom parameters, by Service Windows, by for
CSAT is often determined by a single or multiple customer experience survey question
to review CX by Reporting Units, by Service Windows, for Service Representatives.
Your organization's customer satisfaction improvement can be measured and monitored
by online NPS and CSAT dashboards and reports in real-time.
The CHI® Express solution allows you to integrate
CEM solution with your existing ERP and CRM system by Haapi
™ API Framework.