Supply chain management process depends largely on the communication between buyers
and sellers and continuous customer engagement. The CHI® Express CEM solution creates
a true omni-channel view of each customer experience in SCM. From online reviews
to structured surveys, to open-ended comments and customer voice as feedback, allowing
customers to share stories which solicit high response rates and rich, accurate
customer experience data. Once customer stories are collected and actionable insights
surfaced, the CHI® Express CX dashboards help to compare the improvements in Voice
of Customer, Customer Engagement, Employee Engagement, and Social Advocacy in SCM
process. CHI® Express CEM solution helps to share brand, business, and relationship-building
information inside your organization.
Customer Satisfaction Survey and Loyalty in SCM
Communications services brings SCM operators closer to their customers using digital
customer relationship management that focuses on CX throughout the SCM process.
Centralized Customer Satisfaction Survey Data
Paradigm shift for CEM integrated with CRM through centralized customer satisfaction survey data. Real-time
customer experience feeds are the future differentiator for SCM providers.
Digital Experience Transition
Online transaction and updates through email, SMS or websites is the starting point
of digital customer experience to establish contact between the brand and customer.
Our CX survey solution empowers SCM companies with more actionable data, and make the feedback
process a more engaging, positive experience for customers.