The customer experience survey covers every interaction, or touch point, that a
customer has with retail store, and the customers will sense retail technology and
better customer service experience. Today's customer is smarter and better informed
than ever before, and smart retailers take advantage of this by empowering those
customers to experience assisted selling devices and give power to the people, right
in the store level. Retail technology experienced providers are planning to feature
an interactive customer experience surveys at the stores across the chain and with
the help of CHI® Express dashboard and Haapi™
framework measure the customer experience improvement.
Consumers like quick check-out options when it comes to shopping.
Customer experience survey monitoring solution with your retail system.
Interactive digital signage provides a seamless customer experience.
Actionable Loyalty Program Intelligence linked with Customer Satisfaction Survey.
Loyalty program metrics allows measurements strategy enables you to accurately understand
membership expectations and lets you see where it needs more attention from the
perspective of your customer satisfaction. In an era of increased mobility, consumers
expect access to products and services more automated and seamless manner. The automation
need creates new opportunities for consumers require the highest level of convenience.
CHI® Express dashboard and Haapi™
framework kiosks and mobile enabled customer happiness captures are implemented
with your retail chain and customer eco-system. Haapi™
provides the technology and services required to maintain an automated customer
experience survey monitoring solution with a small-footprint on your existing retail
solution. Derive comprehensive customer experience benchmarks that excels your retail
customer experience ranks against competitors.
Loyalty program customer participation improves your quality of service.
Loyalty program benefits are visible with high customer engagement.
Benefits are aligned to understand why customer engage with your loyalty program.
Loyalty program measurement strategy enables you to accurately understand membership
Member sentiments are transformed into loyalty program effectiveness.
Business intelligence survey reports provide tools for drilling deeper into your
member data with intuitive visualizations.