Customer experience management and business intelligence solution is designed to
give you access to patient and patient party survey data real-time and to understand
the customer experience issues at hand and create a leadership-driven, collaborative
approach to addressing them. CHI® Express
Customer Experience Management solutions transformed the power of real-time survey feedbacks
to build the optimum service delivery framework catering to leaders in healthcare
Combines efficient operations & online monitoring of patient satisfaction.
Administrative, physical and technical safeguards consistent with HIPAA requirements.
Sensitive patient health information as per HIPAA Compliance.
Address patient safety concerns with operations and procedures.
and CHI® Express interacts with self-service
integrated with smart devices to deliver an efficient, service delivery platform
for healthcare industry. Haapi™
framework has pioneered the development of integrated Customer Experience Management
framework and applications, catering to leaders in healthcare and several other
industries, including retail, banking, hospitality, education and public utility
services. Immediate notification of urgent healthcare customer satisfaction survey responses-In
addition to daily or periodic survey reports, you will receive prompt notification if any
of the following urgent needs are mentioned:
Discharge Planning Due to Dissatisfaction.
Risk & Pain Management Issues.
Procedures, Medicine, Medication Issues.
Nursing & Attention Issues.
Post-operative complication issues.
Indoor & outdoor medical care quality issues.