Customer Experience survey benchmarks and measures are monitored through CHI®
Express. You can receive many amazing parameters of customer satisfaction survey
of business or leisure travelers. Airline business cares about business traveler’s
satisfaction in leisure travel for the quality of in-flight services, like food,
beverages, entertainment, or Wi-Fi. Business travelers used to give airlines higher
preferences for the quality of loyalty programs and even the courtesy and helpfulness
of the flight crew, suggesting that airlines look into satisfaction of their preferred
customers. The Customer Experience Management survey enables you to follow the customer
sentiment, CHI® Express dashboards allow you to review the real-life customer
experience survey feedbacks and Haapi™
framework collects these feedbacks from customers through multiple touch-points
Waiting time, Check-in efficiency, Staff enthusiasm and Resolving issues.
Boarding gate efficiency, Priority boarding, Boarding assistance and Baggage policy.
Communication skills, Cabin service efficiency, Cabin presence throughout flight,
Staff attitude towards passenger needs.
On board food and drinks, Seating comfort, Cleanliness of cabin & seats and Value