Satisfaction Survey Analytics & Dashboards

Helps to configure and customize customer experience survey questions and integrate email templates into your customer experience management campaigns. Email and SMS template integration into customer experience campaign for increased survey response rate and customer experience consistency. Enables you to manage online campaigns, view online survey reports with CHI® Express integrated and real-time dashboards.

Customer Satisfaction Index
Customer Happiness

Customize Questions and Survey Schedule

The customer experience management solution helps to manage survey campaigns, review real-time online survey results by CHI® Express real-time dashboards. And it makes it easy to manage your survey content and assets, like creating, managing and automating the customer experience feedback surveys. Real-time customer experience analytics helps to measure CX, CSAT & NPS by IT enabled customer experience management software solution. The CX solution helps to integrate and customize customer experience survey parameters as below.

CUSTOMIZE CAMPAIGN

The CHI® Express allows you to configure and setup your customized customer experience surveys which you would run on your existing or old customers or prospects.

CUSTOMIZE QUESTION

The CHI® Express solution will allow you to set unlimited questions for each survey, these questions will be sent / asked to above customer groups by Email or SMS or CATI.

SURVEY SCHEDULE

The CHI® Express solution allows you to pre-define your customer experience survey executions and it can be scheduled for future date/time or for specific period.

SURVEY FEEDBACK

The survey feedback received by SMS, Email or CATI is analyzed by the customer experience framework and results are reflected in CSAT & NPS reports.

NPS REPORTING

The CHI® Express solution allows you to review survey feedback of NPS reporting by custom parameters, by Service Windows, by for Service Representatives.

CSAT REPORTING

CSAT is often deter­mined by a single or multiple customer experience survey question to review CX by Reporting Units, by Service Windows, for Service Representatives.

REAL-TIME MONITORING

Your organization's customer satisfaction improvement can be measured and monitored by online NPS and CSAT dashboards and reports in real-time.

API INTEGRATION

The CHI® Express solution allows you to integrate CEM solution with your existing ERP and CRM system by Haapi ™ API Framework.

Certification & Partnering

We have following certification and associations and we provide quality services which includes the customer satisfaction framework by empowering those customers to experience assisted selling devices and give power to the people, right in the interaction points. CHI® Express framework is implemented by technology experienced providers are planning to feature an interactive customer experience at the business across the chain and with the help of CHI® Express dashboard and Haapi™ framework measure the customer satisfaction improvement.

IT enables customer happiness solutions, Customer satisfaction in retail, customer satisfaction index in airlines, customer happiness index in banking, patient happiness index in healthcare, customer sentiment analysis, Customer satisfaction surveys, measuring customer satisfaction, Customer Experience Management, Haapi framework, CHIExpress, CHI Express, CHI, CSI, CX, customer loyalty and happiness in retail & hotel industry, integrate loyalty programs with customer feedback responses, customer satisfaction analytics BI, customer satisfaction and business intelligence in retail, Patient satisfaction feedbacks, Business intelligence reports on patient satisfaction, Business intelligence reports on patient satisfaction, Health Insurance Portability and Accountability Act (HIPAA) Compliance and satisfaction in Healthcare, patient satisfaction analysis IT solution, customer happiness Integration Framework

CRISIL Rating

Performance and Financial strength rating by CRISIL, a global analytical company providing ratings, research, and risk and policy advisory services.

IT enables customer happiness solutions, Customer satisfaction in retail, customer satisfaction index in airlines, customer happiness index in banking, patient happiness index in healthcare, customer sentiment analysis, Customer satisfaction surveys, measuring customer satisfaction, Customer Experience Management, Haapi framework, CHIExpress, CHI Express, CHI, CSI, CX, customer loyalty and happiness in retail & hotel industry, integrate loyalty programs with customer feedback responses, customer satisfaction analytics BI, customer satisfaction and business intelligence in retail, Patient satisfaction feedbacks, Business intelligence reports on patient satisfaction, Business intelligence reports on patient satisfaction, Health Insurance Portability and Accountability Act (HIPAA) Compliance and satisfaction in Healthcare, patient satisfaction analysis IT solution, customer happiness Integration Framework

Microsoft Partner

We are specialized in Microsoft technology-based custom solutions and provide application development & integration services for your unique business needs.

IT enables customer happiness solutions, Customer satisfaction in retail, customer satisfaction index in airlines, customer happiness index in banking, patient happiness index in healthcare, customer sentiment analysis, Customer satisfaction surveys, measuring customer satisfaction, Customer Experience Management, Haapi framework, CHIExpress, CHI Express, CHI, CSI, CX, customer loyalty and happiness in retail & hotel industry, integrate loyalty programs with customer feedback responses, customer satisfaction analytics BI, customer satisfaction and business intelligence in retail, Patient satisfaction feedbacks, Business intelligence reports on patient satisfaction, Business intelligence reports on patient satisfaction, Health Insurance Portability and Accountability Act (HIPAA) Compliance and satisfaction in Healthcare, patient satisfaction analysis IT solution, customer happiness Integration Framework

ISO 9001:2015

Logica Infotech is an ISO 9001: 2015 certified company, The Quality Management System Scope includes "IT Consulting, KPO and Customer Experience Management Services".

IT enables customer happiness solutions, Customer satisfaction in retail, customer satisfaction index in airlines, customer happiness index in banking, patient happiness index in healthcare, customer sentiment analysis, Customer satisfaction surveys, measuring customer satisfaction, Customer Experience Management, Haapi framework, CHIExpress, CHI Express, CHI, CSI, CX, customer loyalty and happiness in retail & hotel industry, integrate loyalty programs with customer feedback responses, customer satisfaction analytics BI, customer satisfaction and business intelligence in retail, Patient satisfaction feedbacks, Business intelligence reports on patient satisfaction, Business intelligence reports on patient satisfaction, Health Insurance Portability and Accountability Act (HIPAA) Compliance and satisfaction in Healthcare, patient satisfaction analysis IT solution, customer happiness Integration Framework

ISO 27001:2013

ISO 27001:2013 Logica Infotech is an ISO 27001:2013 certified company, The Information Security Management System Scope includes "IT Consulting, KPO and Customer Experience Management Services".